Terms of Service
These Terms of Service (“Terms”) are a contract between OurAI ApS, Hiort Lorenzens Gade 29, 2. tv, 2200 København N, Denmark, CVR 46472659 (“OurAI”, “we”), and the person or organisation that creates an OurAI account (“Customer”, “you”).
By creating an account, accepting these Terms electronically, or using the OurAI service, you agree to these Terms. If you are signing up on behalf of an organisation, you confirm you have the authority to bind that organisation.
Who these Terms apply to
OurAI is offered to two types of Customer:
- Individual Customers: natural persons aged 18 or over, signing up for personal use, who are treated as consumers under Danish and EU consumer-protection law.
- Business Customers: organisations, including sole traders and freelancers acting in a professional capacity.
Where these Terms apply differently to one or the other, the difference is called out. The “Right of withdrawal” section and the consumer-rights protections elsewhere in these Terms apply only to Individual Customers. Mandatory provisions of Danish and EU consumer law take precedence over any conflicting clause in these Terms.
The service
The exact set of features available depends on the plan and the type of account:
- Individual Customers get access to the core product (chat, model choice, workspace policies, personal usage view) sized for one person.
- Business Customers additionally get organisation-governance features: audit logs with identity escalation, aggregated workspace insights, multi-user administration, and the option of a self-hosted deployment.
The service is offered in two deployment modes:
- Managed: hosted by OurAI in Helsinki, Finland (available to all Customers).
- Self-hosted: installed on the Customer’s own infrastructure, available to Business Customers under a separate Order Form.
Account and eligibility
- You must be at least 18 years old and able to enter into a binding contract.
- You are responsible for keeping your credentials secure, and for everything done under your account.
- For Business Customers: you are responsible for the authorised users you invite to your workspace and for everything done under their accounts.
- One account per person. Each person may hold only one Individual account. Access is personal: your account may not be used by, shared with, or transferred to anyone else.
Subscription, billing, and free tokens
Pricing model
The service is sold on a monthly subscription consisting of:
- a per-user fee for each authorised user with access to the workspace (for an Individual Customer, that is one user: you); and
- token consumption.
For Individual Customers on a paid plan, the per-user fee includes a monthly token allocation, stated on the pricing page, which expires at the end of each billing period. For Business Customers the per-user fee includes no tokens: all consumption is billed against tokens bought separately as top-ups. On any plan, consumption beyond an included allocation is billed against purchased tokens, which do not expire.
Current prices are published on our pricing page. Price changes take effect at your next renewal. For Individual Customers, we will give you at least 30 days’ notice before a price change and you may cancel at any time before the new price takes effect; if you do not cancel, you accept the new price.
Free tokens for new accounts
New individual accounts receive 100,000 tokens free of charge once the account’s email address is verified and onboarding is complete. These tokens expire one calendar month after they are granted, and are used before any other tokens on the account. They are not available to team accounts. They have no cash value and are non-transferable. We may change or end the free-token offer at any time for future sign-ups; this does not affect tokens already granted.
Auto-renewal
Your subscription renews automatically each month until you cancel it. The renewal fee is charged to the payment method on file at the start of each new monthly period.
For Individual Customers, in line with Danish Forbrugeraftaleloven, you will be reminded of the auto-renewal terms when you sign up and can cancel at any time effective at the end of the current monthly cycle.
Cancellation and refunds
You can cancel at any time. Cancellation takes effect at the end of the current monthly cycle. We do not refund partial months, and we do not refund tokens that have already been consumed. Purchased tokens do not expire while your account is open. They are not refundable, and they stop being usable when the account closes — a remaining balance is not paid out or transferred. The right of withdrawal (Individual Customers only) sits alongside this section. It can give you a separate right to a refund within the first 14 days.
Taxes
Prices for Business Customers are exclusive of VAT and other applicable taxes, which we will add where required by law. Prices for Individual Customers shown at the point of purchase are inclusive of Danish VAT (moms) where it applies.
Late payment
If a payment fails, we may suspend the service after giving you reasonable notice. After 30 days of non-payment, we may terminate the account in accordance with the Term and termination section.
Right of withdrawal (Individual Customers only)
If you are an Individual Customer, you have a 14-day right of withdrawal (“ fortrydelsesret”) under the Danish Forbrugeraftaleloven, starting on the day the contract is concluded (the day you complete sign-up).
Important: waiver of the right of withdrawal for digital content and services. OurAI is a digital service. By starting to use the service (for example, by sending your first prompt to an AI model and consuming tokens) within the 14-day window, you give your express prior consent to OurAI beginning performance, and you acknowledge that the right of withdrawal is lost once performance has been fully provided, in line with Forbrugeraftaleloven. If you withdraw before performance is fully provided, you may be charged for the portion of the service you have used.
To exercise your right of withdrawal, email support@ourai.dk before the 14 days expire, with a clear statement that you wish to withdraw. You may use the standard withdrawal form available from the Danish Competition and Consumer Authority. We will refund any pre-paid fees not yet consumed, using the same payment method, within 14 days of receiving your notice.
Customer data
Ownership
You own your Customer Data. “Customer Data” means the prompts, conversations, files, documents, configurations, and other content that you (and, for Business Customers, your authorised users) submit to the service.
Limited licence to operate the service
You grant OurAI a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely to provide the service to you, and only to the extent necessary to do so.
No training on Customer Data
We do not use Customer Data to train AI models, neither ours nor any third party’s. Our contracts with AI providers prohibit them from training on data sent through their APIs, and we extend that prohibition to our own processing.
Personal data
How we handle personal data depends on the type of account:
- Individual Customers. OurAI is the controller of your personal data and the Privacy Policy fully describes how we handle it.
- Business Customers. Where Customer Data includes personal data, the Data Processing Agreement (DPA) governs how OurAI processes it on the Business Customer’s behalf. The DPA is incorporated into these Terms by reference and applies automatically. No separate signature is required.
Redaction features
Some plans include a redaction feature that detects and masks personal data in content before it is sent to an AI model. Redaction is an assistive safeguard, not a guarantee: no automated detection catches everything, and you can choose to override it. You remain responsible for the content you submit, including ensuring that personal or confidential data is only submitted where you are permitted to do so. Use of the redaction feature does not transfer that responsibility to OurAI.
Acceptable use
You agree not to use the service:
- to violate any applicable law or regulation;
- to generate or distribute material that is illegal, defamatory, harassing, or that infringes the rights of others;
- to generate child sexual abuse material or any other material prohibited by law;
- to build a service that competes with OurAI;
- to resell, rent, sublicense, or otherwise make the service available to anyone outside your own account (or, for Business Customers, outside your workspace's authorised users);
- to make decisions fully automatically, without meaningful human review, that produce legal or similarly significant effects on a person (e.g. hiring, credit, insurance, benefits);
- to impersonate a real person, or to present AI-generated content as human-authored where that could deceive someone;
- to circumvent or attempt to circumvent the service's security, rate limits, or billing;
- to reverse engineer the service except to the extent the law permits;
- to send malware, spam, or anything designed to disrupt the service for others;
- to share your account credentials or let someone else use your seat (each authorised user must have their own account).
You are also responsible for complying with the acceptable use restrictions of the underlying AI providers your workspace routes to. For Business Customers, violations by your users are treated as your violations.
Suspension
We may suspend access to the service immediately (before or instead of the termination process) if your account poses a security threat to the service or to others, is being used in serious breach of the Acceptable use section, or exposes OurAI to legal liability. We will notify you of the suspension, keep it no broader and no longer than necessary, and restore access once the cause is resolved. Suspension for non-payment is covered under Late payment.
AI model output
AI models produce output probabilistically. Output may be inaccurate, incomplete, or inappropriate, and you are responsible for reviewing it before you rely on it. In professional contexts with real consequences (medical, legal, financial, safety-critical) have output reviewed by a qualified person before acting on it. OurAI does not warrant that the output will be correct, fit for any particular purpose, or free of intellectual-property issues.
Service availability
We aim to keep the service available with high uptime, but we do not commit to a contractual uptime percentage under these standard Terms. We may schedule maintenance windows from time to time. Business Customers who need a contractual Service Level Agreement can request one as part of an Order Form.
Changes to the service
The service evolves continuously: we may add, change, or remove features, and the set of available AI models will change over time as providers release, replace, or retire models. If a change materially reduces the core functionality you pay for, we will give you at least 30 days’ notice and you may cancel before it takes effect. If a model becomes unavailable for reasons outside our control (for example an upstream provider retiring it, or a provider, court, or public authority restricting its availability), we may withdraw it on shorter notice or, where we are required to, immediately; where possible we will make a comparable model available.
Intellectual property
- OurAI’s IP. All rights in the service (the software, design, documentation, brand, and improvements) belong to OurAI. We grant you a non-exclusive, non-transferable right to use the service during your subscription, subject to these Terms.
- Your IP. All rights in Customer Data and in any output generated for you remain with you (or with the third party who owns them).
- Feedback. If you give us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the service.
Warranties
For Business Customers, the service is provided “as is” and “as available”. We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
For Individual Customers, mandatory consumer-protection rights under Danish and EU law, including the rules in the Danish Sale of Goods Act (købeloven) and Forbrugeraftaleloven on conformity, defects, and remedies, apply in full and cannot be limited or excluded. Nothing in these Terms reduces those rights.
Limitation of liability
To the maximum extent permitted by law:
- neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill;
- each party’s total aggregate liability in any 12-month period is capped at the fees paid by the Customer in the 12 months before the event that gave rise to the claim.
These limits do not apply to: (a) liability that cannot be limited under applicable law (including liability to Individual Customers under mandatory consumer-protection law, which is not limited by this section); (b) gross negligence or willful misconduct; (c) breach of confidentiality obligations; or (d) the Customer’s obligation to pay fees due.
Indemnification (Business Customers only)
If a third party brings a claim against OurAI arising from Customer Data, from a Business Customer’s (or its authorised users’) use of the service in breach of these Terms, or from their violation of applicable law, the Business Customer will defend OurAI against the claim and cover the resulting damages, costs, and reasonable legal fees, provided OurAI notifies the Customer of the claim without undue delay, allows the Customer to control the defence, and reasonably cooperates. This section does not apply to Individual Customers.
Confidentiality
Each party will protect the other’s non-public information using at least the same care it uses for its own confidential information, and will use it only as needed to perform under these Terms. This obligation continues for 3 years after termination, except for trade secrets, which are protected for as long as the law allows.
Force majeure
Neither party is liable for failure to perform (other than payment obligations already due) caused by events beyond its reasonable control (including natural disasters, war, terrorism, labour conflicts, power or network failures, acts of public authorities, and cyber-attacks) for as long as the event lasts, provided the affected party notifies the other and takes reasonable steps to mitigate. If a force majeure event continues for more than 60 days, either party may terminate the affected service with immediate effect.
Term and termination
- These Terms start when you create an account and continue until terminated.
- You can cancel at any time as described under Cancellation and refunds. Individual Customers also have the right of withdrawal within the first 14 days.
- We can suspend or terminate the service if you materially breach these Terms (including the Acceptable use restrictions) and do not cure the breach within 14 days of notice, or immediately if the breach is serious enough that a cure period is not reasonable.
- On termination: your access ends, we stop processing your data within 30 days, and we delete it in line with the Privacy Policy, the DPA (Business Customers), and our retention obligations. Fees already paid are non-refundable, subject to the right of withdrawal (Individual Customers) and any mandatory consumer rights.
Changes to these Terms
We may update these Terms from time to time. For material changes we will notify you by email or in the product at least 30 days before they take effect. If you do not agree to the change, you may cancel your account before the effective date. Continuing to use the service after the effective date counts as acceptance.
Governing law and disputes
These Terms are governed by Danish law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.
For Business Customers, any dispute will be submitted to the courts of Copenhagen, Denmark as the venue of first instance.
For Individual Customers, mandatory provisions of consumer-protection law in your country of habitual residence are not affected by the choice of Danish law above. You may bring proceedings in the courts of your country of residence in addition to the Danish courts.
If you are an Individual Customer and a complaint to us does not resolve the issue, you can complain to the Danish out-of-court complaint body: Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via www.naevneneshus.dk.
Nothing in this section prevents either party from seeking urgent injunctive relief in any competent court.
General
- Assignment. You cannot assign these Terms without our written consent. We may assign them to an affiliate or in connection with a corporate restructuring, provided your rights are not reduced.
- Entire agreement. These Terms (together with the Privacy Policy, the DPA where applicable, and any Order Form) are the entire agreement between us and supersede prior agreements on the same subject.
- Severability. If a court finds a provision unenforceable, the rest stays in force.
- No waiver. Failure to enforce a right is not a waiver of that right.
- Survival. Provisions that by their nature extend beyond termination (including accrued payment obligations, confidentiality, limitation of liability, indemnification, and governing law) survive termination of these Terms.
- Notices. Notices to OurAI: support@ourai.dk. Notices to you: the email on file for your account.
Contact
Questions about these Terms: support@ourai.dk.