Terms of Service

OurAI is offered to two types of Customer:

• —Individual Customers — natural persons aged 18 or over, signing up for personal use, who are treated as consumers under Danish and EU consumer-protection law.
• —Business Customers — organizations, including sole traders and freelancers acting in a professional capacity.

Where these Terms apply differently to one or the other, the difference is called out. The “Right of withdrawal” section and the consumer-rights protections elsewhere in these Terms apply only to Individual Customers. Mandatory provisions of Danish and EU consumer law take precedence over any conflicting clause in these Terms.

The exact set of features available depends on the plan and the type of account:

• —Individual Customers get access to the core product (chat, model choice, workspace policies, prompt library, personal usage view) sized for one person.
• —Business Customers additionally get organization-governance features: audit logs with identity escalation, aggregated workspace insights, multi-user administration, and the option of a self-hosted deployment.

The service is offered in two deployment modes:

• —Managed — hosted by OurAI in Helsinki, Finland (available to all Customers).
• —Self-hosted— installed on the Customer’s own infrastructure, available to Business Customers under a separate Order Form.

• —You must be at least 18 years old and able to enter into a binding contract.
• —You are responsible for keeping your credentials secure, and for everything done under your account.
• —For Business Customers: you are responsible for the authorized users you invite to your workspace and for everything done under their accounts.
• —One person may not maintain multiple Individual accounts to circumvent free-token offers or other limits.

If you are an Individual Customer, you have a 14-day right of withdrawal(“ fortrydelsesret”) under the Danish Forbrugeraftaleloven, starting on the day the contract is concluded (the day you complete sign-up).

Important — waiver of the right of withdrawal for digital content and services. OurAI is a digital service. By starting to use the service — for example, by sending your first prompt to an AI model and consuming tokens — within the 14-day window, you give your express prior consent to OurAI beginning performance, and you acknowledge that the right of withdrawal is lost once performance has been fully provided, in line with Forbrugeraftaleloven. If you withdraw before performance is fully provided, you may be charged for the portion of the service you have used.

To exercise your right of withdrawal, email support@ourai.dk before the 14 days expire, with a clear statement that you wish to withdraw. You may use the standard withdrawal form available from the Danish Competition and Consumer Authority. We will refund any pre-paid fees not yet consumed, using the same payment method, within 14 days of receiving your notice.

You agree not to use the service:

• —to violate any applicable law or regulation;
• —to generate or distribute material that is illegal, defamatory, harassing, or that infringes the rights of others;
• —to generate child sexual abuse material or any other material prohibited by law;
• —to build a service that competes with OurAI;
• —to circumvent or attempt to circumvent the service's security, rate limits, or billing;
• —to reverse engineer the service except to the extent the law permits;
• —to send malware, spam, or anything designed to disrupt the service for others;
• —to share your account credentials or let someone else use your seat (each authorized user must have their own account).

You are also responsible for complying with the acceptable use restrictions of the underlying AI providers your workspace routes to. For Business Customers, violations by your users are treated as your violations.

AI models produce output probabilistically. Output may be inaccurate, incomplete, or inappropriate, and you are responsible for reviewing it before you rely on it. OurAI does not warrant that the output will be correct, fit for any particular purpose, or free of intellectual-property issues.

We aim to keep the service available with high uptime, but we do not commit to a contractual uptime percentage under these standard Terms. We may schedule maintenance windows from time to time. Business Customers who need a contractual Service Level Agreement can request one as part of an Order Form.

• —OurAI’s IP. All rights in the service — the software, design, documentation, brand, and improvements — belong to OurAI. We grant you a non-exclusive, non-transferable right to use the service during your subscription, subject to these Terms.
• —Your IP. All rights in Customer Data and in any output generated for you remain with you (or with the third party who owns them).
• —Feedback. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the service.

For Business Customers, the service is provided “as is” and “as available”. We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

For Individual Customers, mandatory consumer-protection rights under Danish and EU law — including the rules in the Danish Sale of Goods Act (købeloven) and Forbrugeraftaleloven on conformity, defects, and remedies — apply in full and cannot be limited or excluded. Nothing in these Terms reduces those rights.

To the maximum extent permitted by law:

• —neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill;
• —each party’s total aggregate liability in any 12-month period is capped at the fees paid by the Customer in the 12 months before the event that gave rise to the claim.

These limits do not apply to: (a) liability that cannot be limited under applicable law (including liability to Individual Customers under mandatory consumer-protection law, which is not limited by this section); (b) gross negligence or willful misconduct; (c) breach of confidentiality obligations; or (d) the Customer’s obligation to pay fees due.

Each party will protect the other’s non-public information using at least the same care it uses for its own confidential information, and will use it only as needed to perform under these Terms. This obligation continues for 3 years after termination, except for trade secrets, which are protected for as long as the law allows.

• —These Terms start when you create an account and continue until terminated.
• —You can cancel at any time as described under Cancellation and refunds. Individual Customers also have the right of withdrawal within the first 14 days.
• —We can suspend or terminate the service if you materially breach these Terms (including the Acceptable use restrictions) and do not cure the breach within 14 days of notice — or immediately if the breach is serious enough that a cure period is not reasonable.
• —On termination: your access ends, we stop processing your data within 30 days, and we delete it in line with the Privacy Policy, the DPA (Business Customers), and our retention obligations. Fees already paid are non-refundable, subject to the right of withdrawal (Individual Customers) and any mandatory consumer rights.

We may update these Terms from time to time. For material changes we will notify you by email or in the product at least 30 days before they take effect. If you do not agree to the change, you may cancel your account before the effective date. Continuing to use the service after the effective date counts as acceptance.

These Terms are governed by Danish law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

For Business Customers, any dispute will be submitted to the courts of Copenhagen, Denmark as the venue of first instance.

For Individual Customers, mandatory provisions of consumer-protection law in your country of habitual residence are not affected by the choice of Danish law above. You may bring proceedings in the courts of your country of residence in addition to the Danish courts.

Nothing in this section prevents either party from seeking urgent injunctive relief in any competent court.

• —Assignment. You cannot assign these Terms without our written consent. We may assign them to an affiliate or in connection with a corporate restructuring, provided your rights are not reduced.
• —Entire agreement. These Terms (together with the Privacy Policy, the DPA where applicable, and any Order Form) are the entire agreement between us and supersede prior agreements on the same subject.
• —Severability. If a court finds a provision unenforceable, the rest stays in force.
• —No waiver. Failure to enforce a right is not a waiver of that right.
• —Notices. Notices to OurAI: support@ourai.dk. Notices to you: the email on file for your account.

Questions about these Terms: support@ourai.dk.